At Mahmoud-Serv, we are committed to providing professional and reliable digital advertising and media planning services tailored to meet your business goals. We value our clients and strive to ensure complete satisfaction with our work. Please read our refund and returns policy carefully to understand the terms under which refunds may be granted and how service issues are handled.

1. Nature of Our Services

Our services primarily involve strategic planning, consulting, budget management, and ongoing campaign monitoring. Due to the intangible and customized nature of these services, outcomes may depend on various external factors beyond our control, such as platform policies, market fluctuations, and client inputs.

2. Refund Eligibility

Refunds are considered only under the following conditions:

• If we fail to deliver the agreed scope of services as outlined in the signed contract or agreement.
• If we are unable to rectify issues after reasonable attempts following your notification.
• If a service cancellation request is made prior to the commencement of work or within a stipulated cooling-off period (if applicable).

Please note that refunds are not provided for:

• Unsatisfactory results due to factors outside our control (e.g., platform restrictions, audience behavior).
• Partial completion of services where deliverables have been submitted and accepted.
• Client failure to provide necessary information or approvals on time, resulting in delays or reduced effectiveness.

3. Process for Requesting Refunds

• Submit a refund request via email at support@mahmoud-serv.xyz within 14 calendar days of receiving the service or deliverable.
• Include your contract details, invoice number, and a detailed explanation of the issue.
• Our team will review the request and respond within 7 business days.
• If approved, refunds will be processed within 14 business days via the original payment method.

4. Service Cancellation and Rescheduling

• Clients may cancel or reschedule services by providing at least 5 business days’ notice.
• Refunds for prepaid services cancelled within the notice period may be granted, less any work already performed.
• Services cancelled with less than 5 business days’ notice may be subject to cancellation fees.

5. Dispute Resolution

We encourage open communication and will work diligently to resolve any issues. If a dispute arises, please contact our support team first so we can understand your concerns and find an amicable solution.